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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Engle

October 9, 2026

5  out of  5
rating by Erin Engle
"I’ve been with this agency for longer than I can remember. They’ve consistently been reliable, dependable, and quick to resolve every issue that comes up. Working with Debbie Fair is especially a joy — she immediately addresses any concern I have and always provides guidance regarding policy changes and other policies that might benefit me. Their service has remained friendly, efficient, and trustworthy year after year."
We responded:
"Thank you so much Erin. We value you as well. It is always a pleasure to work with you. Thank you for your business."
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Yahson High Priest

October 8, 2026

5  out of  5
rating by Yahson High Priest
"Hands down, the best in the Mid-West! Thanks ladies, Jan & Deb for always being there!"
We responded:
"Thank you so much!! We appreciate you!"
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Scott Woods

October 8, 2026

5  out of  5
rating by Scott Woods
"Always takes care of me when I have changes in my insurance, or even finding me a better deal. Would recommend to anybody 10/10"
We responded:
"Thank you for your kind words. We appreciate you."
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michele atkins

October 8, 2026

5  out of  5
rating by michele atkins
"Deb is kind and willing to answer any and all questions. I have never had an ins agent be straight forward with me. I am absolutely satisfied with the change I made from my previous company to the current. Thank you state farm for everything"
We responded:
"Thank you for choosing our agency and for being a valued customer. We will always be honest with you and your questions!"
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MaRissa Raup

October 7, 2026

5  out of  5
rating by MaRissa Raup
"Jan and Debbi are amazing!!!"
We responded:
"We appreciate you! You are a pleasure to work with Marissa."
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Chris Sita

October 7, 2026

5  out of  5
rating by Chris Sita
"I’ve been with Jan’s office for years. They have always been a tremendous help and have answered my questions immediately. This office truly cares about their clients. Thank you all! Debbie is the best! The others are great as well!"
We responded:
"Thank you so much for your confidence in our office. We do really care about helping and guiding you!"
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craig giancola

October 7, 2026

5  out of  5
rating by craig giancola
"Debbie and Brad were great at helping me with my insurance needs and explained everything 3 teenage boy drivers and I needed there help!"
We responded:
"Thank you, Craig. My team are there to explain and guide you through the process. We appreciate you as well."
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Joe Lieway

October 7, 2026

5  out of  5
rating by Joe Lieway
"⭐⭐⭐⭐⭐

I’ve had such a great experience with Jan Grafeman and everyone at her State Farm office. They have always made me feel like more than just a customer. Whenever I have a question or need help with something, Jan and her employees are kind, patient, and always willing to take the time to help me.

It’s not always easy dealing with insurance, but having a team you know you can call and count on makes such a difference. I truly appreciate how welcoming and caring they are, and I know I’m in good hands with them.

I’m very grateful for Jan and her entire team and would absolutely recommend them to anyone looking for an insurance agency that genuinely cares about its customers! ❤️"
We responded:
"Joe, you are a delight to work with and a blessing to have around us. Our office prides itself on doing the right thing.
We Do Care and are grateful for you as well, "
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Detonia Weaver

October 7, 2026

5  out of  5
rating by Detonia Weaver
"Very sweet and heartwarming and helpful. Very patiently. Explained everything so I was able to understand."
We responded:
"We appreciate you! We will do our best to take care of you and your insurance needs. "
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Joe Toads

October 7, 2026

5  out of  5
rating by Joe Toads
"Her and her staff is freaking AWESOME!!!"
We responded:
"We appreciate you and your business. Thank you so much from all of us!!"
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Jessica McFall

October 7, 2026

5  out of  5
rating by Jessica McFall
"Great communication! Definitely here to help the clients."
We responded:
"Jessica, thank you for your confidence in us. We appreciate you!"
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Jessica Smith

December 11, 2025

5  out of  5
rating by Jessica Smith
"Debbie and Jan are incredible! Always helpful and always ready to help! I have been using them for all my insurance needs for 10+ years. Home, vehicle, and life insurance! I recommend this office to all my friends and family!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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denise mcgahan

December 11, 2025

5  out of  5
rating by denise mcgahan
"I have been a customer for several years. The entire staff , Jan, Debbie, and Brad are always very helpful. They respond quickly and go above and beyond. They are very knowledgeable, make great suggestions and treat you like a great friend. Debbie has always been very prompt with all of our needs. She is quite an asset to her company."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Corey DeBlaze

December 11, 2025

5  out of  5
rating by Corey DeBlaze
"Debbie helped me add my wife on all of the stuff I need insured. It only took just a few minutes! If I had a question in was answered. Thank you Debbie"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Deborah Bell

August 23, 2025

5  out of  5
rating by Deborah Bell
"She's a very nice person the whole staff is very nice. All of them are very professional and kind. I would recommend my family and friends to go there."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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A. Korte

April 17, 2025

5  out of  5
rating by A. Korte
"Great customer service!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jeanetta Hawkins

January 23, 2025

5  out of  5
rating by Jeanetta Hawkins
"I cannot tell you how much I appreciate this Agency. The team here, especially, Debbie, is ALWAYS available and willing to help. I highly recommend them."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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laney marie

January 22, 2025

5  out of  5
rating by laney marie
"Deb at Jan Grafemans location is amazing. Always so helpful and pleasant to talk to. Normally I do not like paying bills but i do enjoy my monthly call to Deb to make my payments. You do not come across customer service like she has. That whole staff is very helpful and pleasant! Would never take my business elsewhere"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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John Sullivan

December 17, 2023

5  out of  5
rating by John Sullivan
"Great service, both personable and professional."
We responded:
"John, Thank you so much for being part of our State Farm Family. We appreciate you and your business."
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suzanne rice

September 12, 2023

5  out of  5
rating by suzanne rice
"I have been a long time client of Jan's...she is so quick to respond and handle any issues/questions I have. Jan treats you as if your family and makes things go as smoothly as possible.
A 5 star review is not enough, in my opinion, to offer Jan's office."
We responded:
"You are so sweet! We appreciate you, and you are family to us.! "
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Tekesha Ford

September 5, 2023

5  out of  5
rating by Tekesha Ford
"I love Jan and her staff. They are like family and I wouldn’t trade them for an. She has serviced me on my small business, auto, and homeowners. I am also reviewing a couple additional life policies for me and my children."
We responded:
"Aww. Thank you so much for your kind words. We appreciate you too!!
"
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Antoine Whitney

May 25, 2022

5  out of  5
rating by Antoine Whitney
"I'm totally happy with them"
We responded:
"Thank you so very much. We appreciate your confidence in us."
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Tim Mcclain

November 21, 2021

5  out of  5
rating by Tim Mcclain
"Great people"
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Roxanne Hall

August 17, 2020

5  out of  5
rating by Roxanne Hall
"Great customer service"
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David AKA-Madscientist

January 13, 2020

5  out of  5
rating by David AKA-Madscientist
"Excellent staff and knowledgeable but also care about what they are doing"